Martin Heusser
Blogs, Articles, and Posts
Practical Teams Phone: Reporting Missed Calls on Call Queues
(practical365.com)
Microsoft Teams Phone has improved over the years, but missed call reporting in call queues remains
By: Martin Heusser submitted:Oct 3 2025
Microsoft Teams Phone has improved over the years, but missed call reporting in call queues remains
a gap. In this blog, Martin Heusser shows how to use Microsoft Graph and PowerShell to build a custom report that captures missed and answered calls, complete with caller info and agent details. Until Microsoft adds shared call history natively, this DIY approach is a solid workaround.
By: Martin Heusser submitted:Oct 3 2025
